Past Due and Failed Payments
2m
If you customers reach out as to why they cannot register for classes, or why they're being prompt to pay when they hold an auto-renewing subscription, they may need to update or add a credit card to their account. Check out our support article to follow along!
In this video tutorial:
In this video tutorial:
- Customer registration experience if they have a past due subscription (0:00 - 0:21)
- View a Union automated email preview of what your customers see (0:21- 0:37)
- How a customer can update a card on file (0:37 - 0:55)
- How an admin can update a card on file (1:12 - 1:27)
- Past due report (01:32 - 01:40)
- Update your email preferences to be included on any failed payments (01:54 - end)
To learn about Stripe Smart Retries, please visit our support article How Union Handles Declined Subscription Charges